Effective Date: August 20, 2025
At Restore Hair Loss and Scalp Clinic, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information you provide to us when you visit our website or use our services.
Our Privacy Commitment: We do not sell, trade, rent, or share your personal information with any third parties for any purpose. Your information remains strictly confidential within our clinic.
Information We Collect
When you visit our website or use our services, we may collect the following types of personal information:
Personal Information: This includes your name, contact information such as your email address and phone number, date of birth, address, and other relevant details you provide to us when you inquire about our services, book an appointment, or enroll in The Follicle Revival Code™ program.
Health Information: We collect information about your hair loss concerns, medical history relevant to hair and scalp conditions, current medications, lifestyle factors, and progress photos for assessment and treatment purposes.
Mobile Phone Information: We collect mobile phone numbers only from clients who voluntarily provide them during consultation scheduling and program enrollment. Mobile numbers are used solely for appointment reminders, treatment progress updates, and program support communications.
Payment Information: If you make a payment for our services, we may collect your payment card details, including your card number, expiry date, and CVV code, in order to process the payment securely.
Website Usage Information: We may collect information about how you use our website, including your IP address, browser type, operating system, and the pages you visit. This information helps us improve our website and tailor our services to better meet your needs. All website analytics are processed internally without sharing data with external parties.
SMS Information Collection and Use
Mobile Information Collection: We collect mobile phone numbers only from users who voluntarily provide them during consultation scheduling and program enrollment through our website opt-in forms. Mobile numbers are used solely for:
Appointment reminders and confirmations
Treatment progress check-ins and updates
Program milestone notifications
Important clinic updates and schedule changes
SMS Program Details:
Program: Restore Hair Loss & Scalp Clinic - Follicle Revival Support
Message frequency: Low to moderate volume based on your treatment schedule (typically 2-4 messages per month during active treatment)
Fees: Message and data rates may apply (check with your carrier)
Opt-out: Reply STOP to any message to unsubscribe immediately
Help: Reply HELP to any message or contact 780-533-2480
Mobile Data Protection: We do not sell, rent, or share your mobile information with third parties for any purpose. Your mobile information is kept strictly confidential within our clinic and used only for direct communication between our clinic and you.
How We Use Your Information
We may use the personal information we collect for the following purposes:
Providing Services: We use your personal information to schedule and provide the hair loss and scalp clinic services you request, including booking appointments, providing consultations, conducting The Follicle Revival Code™ treatments, and tracking your progress.
Communication: We may use your contact information to communicate with you about your appointments, provide updates about your treatment progress, respond to your inquiries, and send you educational information about hair health with your consent.
Payment Processing: We use your payment information to process payments for the services you request, including collecting payments, managing payment plans, issuing refunds, and resolving any payment-related issues.
Treatment Optimization: We use your health information and progress data to customize your treatment plan, monitor your results, and make necessary adjustments to optimize your hair restoration outcomes.
Website Improvement: We may use website usage information to analyze website traffic, improve our website design and functionality, and enhance your browsing experience on our website.
How We Disclose Your Information
No Third-Party Sharing: We do not sell, trade, rent, or share your personal information with any third parties for any purpose. Your information remains strictly confidential within our clinic.
We may only disclose your personal information in the following limited circumstances:
Legal Requirements: We may disclose your personal information if required by law or if we believe that such disclosure is necessary to comply with a court order, protect our rights or property, or prevent fraud or illegal activities.
Healthcare Coordination: With your explicit written consent, we may share relevant health information with your other healthcare providers to ensure coordinated care.
Business Transfers: In the event that our business undergoes a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction, subject to the same privacy protections outlined in this policy.
Internal Operations: Your information may be accessed by our direct employees and certified specialists who need access to provide your care, all of whom are bound by strict confidentiality agreements.
Security of Your Information
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use industry-standard security measures such as encryption, firewalls, and secure servers to safeguard your information.
As a healthcare provider, we maintain additional security measures to protect your health information in compliance with applicable healthcare privacy regulations.
However, no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your personal information.
Your Choices and Rights
You have the right to control how your personal information is collected, used, and disclosed. You may choose not to provide certain personal information, although this may affect your ability to use our services.
SMS Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any message. This will not affect your treatment program.
Marketing Communications: You may choose to opt out of receiving marketing and promotional materials from us at any time by clicking unsubscribe in our emails or contacting us directly.
Access and Correction: You have the right to access, update, correct, or delete your personal information that we hold. If you wish to exercise any of these rights or have any questions or concerns about the personal information we collect, please contact us using the contact information provided below.
Provincial Privacy Rights: As residents of Canadian provinces, you have additional rights under applicable provincial privacy legislation, including rights to access your health information and file privacy complaints.
Retention of Your Information
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, in accordance with our treatment programs, or as required by healthcare regulations and law.
Treatment Records: Health information and treatment records are retained according to professional healthcare standards and legal requirements.
Mobile Information: Mobile numbers are retained for the duration of your treatment program and relationship with our clinic, and until you opt-out or we discontinue the SMS service.
Once your personal information is no longer needed for the purposes for which it was collected and is not subject to legal retention requirements, we will securely dispose of it in accordance with applicable laws and regulations.
Children's Information
Our services are not directed at children. We do not knowingly collect personal information from children under the age of 16. Our hair restoration services are only provided to adults (18+). If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us, and we will take steps to remove such information from our systems.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. We will post the updated Privacy Policy on our website and indicate the effective date of the changes.
For existing patients, we will notify you of significant privacy policy changes through email or direct communication.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, disclose, and protect your personal information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the privacy practices of Restore Hair Loss and Scalp Clinic, please contact us using the following contact information:
Restore Hair Loss and Scalp Clinic
10014 102 Avenue Unit 102
Grande Prairie, Alberta
Tel: 780-533-2480
Email: [email protected]
For questions specifically about SMS services: 780-533-2480 or [email protected]
By using our website or services, you signify your acceptance of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or services.
